BuildSpark Privacy Policy

Last Updated: 4 June 2026

BuildSpark is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, book our services, or otherwise interact with us.

BuildSpark is a trading name of Buildonly Ltd (Company Number 11280066).

1. Contact Details

BuildSpark

A trading name of Buildonly Ltd

29 Goldsmith Court
1 St Nicholas Glebe
London
SW17 9BF

Telephone: 0203 488 7378

Email: info@buildspark.co.uk

Website: www.buildspark.co.uk

2. Information We Collect

We may collect and process the following information:

Personal Information

Full name
Address
Email address
Telephone number

Service Information

Appointment details
Quotations
Invoices
Electrical certificates
EICR reports
Correspondence relating to works carried out

Technical Information

IP address
Browser type
Device information
Website usage data
Cookie information

3. How We Use Your Information

We use personal information to:

Provide electrical services
Arrange appointments
Respond to enquiries
Issue quotations and invoices
Produce certificates and reports
Process payments
Comply with legal obligations
Improve our website and services

4. Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Consent where required

5. Sharing Information

We do not sell or rent personal information.

We may share information with trusted service providers where necessary to operate our business, including:

Payment providers
Website hosting providers
Email service providers
Booking and CRM systems
Professional advisers
Government or regulatory bodies where required by law

All third-party providers are expected to protect personal information appropriately.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction.

While we take security seriously, no online system can be guaranteed to be completely secure.

7. Data Retention

We retain customer records only for as long as reasonably necessary.

Electrical certificates, invoices and related documentation may be retained for up to seven years to comply with legal, tax, insurance and regulatory requirements.

8. Your Rights

Under UK GDPR, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information
Request restriction of processing
Object to processing
Request data portability

To exercise any of these rights, please contact us using the details above.

9. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: https://www.ico.org.uk

Telephone: 0303 123 1113

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page and will take effect immediately upon publication.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact: